FAQ

Frequently Asked Questions

Service

How do I get a quote for work?

Contact Jane on 01604 250198 and she will be happy to help.

Do I need to book an appointment?

Yes.

To ensure our staff have enough time to complete your job and cater to your requirements / time restraints.

Why does my car need a service?

Servicing your car regularly is vital to maintain its optimum performance. 

How often should I service my car?

As per your manufacturers recommendation. Otherwise, we recommend, every 12 Months or 12,000 miles whichever comes first.

What is included in my service?

ALL WHEELS REMOVED, BRAKES CHECKED, CLEANED AND ADJUSTED.

OIL FILTER,

CABIN FILTER,

AIR FILTER,

FUEL FILTER,

SPARK PLUGS.

OIL SPECIFIC TO VEHICLE (NEW SUMP PLUG).

ALL LEVELS CHECKED AND TOPPED UP.

(ALL PARTS USED ARE OF O.E. QUALITY)

How much will a service cost?

Each vehicle is different in costing and our team will be pleased to give you a fully detailed breakdown of the cost including parts, labour and VAT.

What if I cannot afford a full service?

We also offer an oil service, changing oil and oil filter and pollen filter.

Do I have to get my car repaired by a main dealer?

No.

You do not have to use main dealer, we will stamp your book and use OE (original equipment) parts to retain your dealer warranty. 

MOT

When does my car need an MOT?

It is a driver’s responsibility to ensure that their car has an MOT test every 12 months. A vehicle can have an MOT test up to 28 days in advance of its due date. Without a valid MOT certificate driving a vehicle is illegal and you will be unable to renew your vehicle’s tax disc. A vehicle only requires an MOT once it is three years old.

How long does an MOT take?

Approximately 45 minutes from arrival.

What happens if my car fails its MOT?

If a vehicle fails its MOT, it does not meet legal requirements and must be repaired to comply with MOT test standards. The MOT report will detail notes on the failure as well as advisory items that are suggested for attention but not yet outside of the parameters required to pass the test. Please note that we are able to carry out all the necessary repair work required for your vehicle to pass its MOT.

Where can I park?

We have onsite customer parking.

How can I Pay?

You can pay by cash, card (Visa, Mastercard etc.) OR for Trade please call to discuss.

General

How do I get a quote for work?

Contact Jane on 01604 250198 and she will be happy to help.

Do I need to book an appointment?

Yes.

To ensure our staff have enough time to complete your job and cater to your requirements / time restraints.

Where can I park?

We have onsite customer parking.

How can I Pay?

You can pay by cash, card (Visa, Mastercard etc.) OR for Trade please call to discuss.

Why is my EML (engine management light) on?

An EML light is telling you there is an underlying  issue with your vehicle, a diagnostic test will tell us what is wrong and how it can be rectified and a cost given.

Do you have disabled access?

Yes – we have a ramp for disabled access and a downstairs viewing area.

Do you have WiFi?

Our wifi is available to use free of charge whilst you wait  for your vehicle.